Support

Our customer service is of highest priority

Our support team will be at your service 24/7.

CookPerfect customer Support

The CookPerfect support team is always available – a response within 24 hours is almost guaranteed – even in weekends. In 90% of cases we reply within 2 hours.

For general enquiry and sales related questions contact us at info@cookperfect.com 

For product related questions contact us at support@cookperfect.com 

CookPerfect products are always produced according to highest quality standards and we aim to make the CookPerfect products as easy as possible to use without any hassle.

We recommend you check out our instruction videos – both in relation to setting up the CookPerfect, but also so you learn how easy it is to cook a perfect meal with the CookPerfect Meat thermometer.

Manual in other languages can be found lower on this page.

Instructional videoes

Check out our instruction videos to setup and learn how easily it is to cook perfect meal with the CookPerfect Meat thermometer.

Quickstart Guide

Placement of sensor

Guided Cook

Using 2 Sensors

Setting alarms

Unboxing

User manuals in different languages

Click on below box to read or download our user manual in different languages.

Danish

English

German

French

Swedish

Norwegian

Troubleshooting:

My CookPerfect App will not connect to the unit, what is wrong?

If the link to instruction videos above didn’t help, then here are a few things to check and try:

  • Ensure your device supports the CookPerfect app: iOS 9.3+ or Android 5.0+
  • Ensure your device supports Bluetooth 4.0+ (BLE)
  • Make sure your Bluetooth is turned ON.
  • If you’re using an Android device, make sure your ’Location’ setting is enabled.
  • When connecting the sensor to the receiver the Blue Center LED should flash Blue? If that’s not the case then try to connect again with new batteries installed
  • When connecting the sensor to the receiver the Blue Center LED should flash Blue and when connecting to the App the Blue Center LED should be solid Blue? If that’s not the case then try to follow these steps:
    • Remove the batteries and uninstall the CookPerfect App. Install batteries and the App once again and check if the connecting is now successfully.
    • If you still have problems then try to connect with new batteries installed

If none of these steps solves your problem, then contact us at support@cookperfect.com.

I have been using my CookPerfect and now it will not connect to the App:

If the battery level gets to low the receiver (base unit) will be unstable, potentially causing issues to connect between the App and the receiver. So even if the Blue LED is flashing when sensor is connected and solid when opening the App successfully connection can be a problem if battery power is below a critical level (The App should have notified you if the battery level is below critical level). Try to connect again with new batteries installed. If changing batteries did not solve your problem, then contact us at support@cookperfect.com

The wireless range of my CookPerfect is reduced and seems unstable:

If battery level gets to low the receiver (base unit) will be unstable why connection between receiver and the App can be unstable (the App should have notified you if the battery level is below critical level). If you observed the CookPerfect is unstable in communicating with the App please try to connect again with new batteries installed. If changing batteries did not solve your problem, then contact us at support@cookperfect.com

I have an Android device and can’t connect to the App?

Make sure Location Services is enabled. Android’s system is designed that in order to discover Bluetooth devices nearby, Location Services must be enabled.

My CookPerfect will not connect to my iPad2?

While the iPad2 fits the minimum iOS requirements of 9.3+, it does not have hardware support for Bluetooth Smart (also called Bluetooth Low Energy).

The ambient temperature reading doesn’t match the temperature that I set my oven/grill?

It is quite common that the CookPerfect ambient sensor shows lower ambient temperature than what your oven or grill is displaying. There are a few key reasons for this:

  • When cooking meat, the surface area around the meat will have a lower temperature than the defined cooking (air) temperature inside your oven or grill.
  • This is caused by the colder temperature of the meat cooling down the air around the meat.
  • CookPerfect is measuring the actual heat your food is subject to and not what your oven or grill is showing or set to.
  • Locally inside oven or grill the air temperature can vary a lot, so a small change in placement of the Cookperfect sensor can cause that readings of the air temperature will change significantly.
  • In majority of grills the sensor is place in the lid for measuring the cooking temperature. Here the temperature can be much higher than the temperature surround the cold meat. This is due to the fact the hot air rises as cold air be lowered inside the grill. Therefore specially in a grill you can observe high temperature reading in you lid of the grill compared to ambient temperature shown in you App.