Our support team will be at your service 24/7.
The CookPerfect support team is always available – a response within 24 hours is almost guaranteed – even in weekends. In 90% of cases we reply within 2 hours.
For general enquiry and sales related questions contact us at firstname.lastname@example.org
For product related questions contact us at email@example.com
CookPerfect products are always produced according to highest quality standards and we aim to make the CookPerfect products as easy as possible to use without any hassle.
We recommend you check out our instruction videos – both in relation to setting up the CookPerfect, but also so you learn how easy it is to cook a perfect meal with the CookPerfect Meat thermometer.
Manual in other languages can be found lower on this page.
Check out our instruction videos to setup and learn how easily it is to cook perfect meal with the CookPerfect Meat thermometer.
Click on below box to read or download our user manual in different languages.
My CookPerfect App will not connect to the unit, what is wrong?
If the link to instruction videos above didn’t help, then here are a few things to check and try:
If none of these steps solves your problem, then contact us at firstname.lastname@example.org.
After lost connection my CookPerfect App will not connect, what is wrong?
If connection between the App and receiver have been lost for more than 10minutes the receiver goes into deep sleep to save power (the blue LED is off). To wake up the receiver unplug the sensor and wait 6 seconds before connecting the sensor to receiver. Within 6 seconds the receiver will start to flash blue and ready to connect to you App again.
NOTE: The logic in the firmware is designed to save as much power as possible. The receiver search for a sensor each 6 second why you always will have to wait up to 6 seconds before the detection is made. When the receiver is awake it will look for a mobile device or tablet for maximum 10minutes before it goes into sleep again.
I have been using my CookPerfect and now it will not connect to the App:
If the battery level gets to low the receiver (base unit) will be unstable, potentially causing issues to connect between the App and the receiver. So even if the Blue LED is flashing when sensor is connected and solid when opening the App successfully connection can be a problem if battery power is below a critical level (The App should have notified you if the battery level is below critical level). Try to connect again with new batteries installed. If changing batteries did not solve your problem, then contact us at email@example.com
The wireless range of my CookPerfect is reduced and seems unstable:
If battery level gets to low the receiver (base unit) will be unstable why connection between receiver and the App can be unstable (the App should have notified you if the battery level is below critical level). If you observed the CookPerfect is unstable in communicating with the App please try to connect again with new batteries installed. If changing batteries did not solve your problem, then contact us at firstname.lastname@example.org
I have an Android device and can’t connect to the App?
Make sure Location Services is enabled. Android’s system is designed that in order to discover Bluetooth devices nearby, Location Services must be enabled.
My CookPerfect will not connect to my iPad2?
While the iPad2 fits the minimum iOS requirements of 9.3+, it does not have hardware support for Bluetooth Smart (also called Bluetooth Low Energy).
The ambient temperature reading doesn’t match the temperature that I set my oven/grill?
It is quite common that the CookPerfect ambient sensor shows lower ambient temperature than what your oven or grill is displaying. There are a few key reasons for this: