Our support team will be at your service 24/7.
The CookPerfect support team is always available – respond time within 24hours is almost guaranteed – even in weekends. In 90% of cases we reply within 2hours.
For general enquiry and sales related questions contact us at email@example.com
For product related questions contact us at firstname.lastname@example.org
CookPerfect products are always produced according to highest quality standards and we aim to make the CookPerfect products as easy as possible to use without any hassle.
We recommend you check out our instruction videos – both in relation to setup the CookPerfect, but also so you learn how easily it is to cook perfect meal with the CookPerfect Meat thermometer.
Manual in other languages can be found lower on this page.
Click on below box to read or download our user manual in different languages.
My CookPerfect App will not connect to the unit, what is wrong?
If the link to instruction videos above didn’t help, then here are a few things to check and try:
If none of these steps solves your problem, then contact us at email@example.com.
I have been using my CookPerfect and now it will not connect to the App:
If the battery level gets to low the receiver (base unit) will be unstable, potentially causing issues to connect between the App and the receiver. So even if the Blue LED is flashing when sensor is connected and solid when opening the App successfully connection can be a problem if battery power is below a critical level (The App should have notified you if the battery level is below critical level). Try to connect again with new batteries installed. If changing batteries did not solve your problem, then contact us at firstname.lastname@example.org
The wireless range of my CookPerfect is reduced and seems unstable:
If battery level gets to low the receiver (base unit) will be unstable why connection between receiver and the App can be unstable (the App should have notified you if the battery level is below critical level). If you observed the CookPerfect is unstable in communicating with the App please try to connect again with new batteries installed. If changing batteries did not solve your problem, then contact us at email@example.com
I have an Android device and can’t connect to the App?
Make sure Location Services is enabled. Android’s system is designed that in order to discover Bluetooth devices nearby, Location Services must be enabled.
My CookPerfect will not connect to my iPad2?
While the iPad2 fits the minimum iOS requirements of 9.3+, it does not have hardware support for Bluetooth Smart (also called Bluetooth Low Energy).
The ambient temperature reading doesn’t match the temperature that I set my oven/grill?
It is quite common that the CookPerfect ambient sensor shows lower ambient temperature than what your oven or grill is displaying. There are a few key reasons for this: