Shipping and Handling Information

• Shipping and handling/insurance charges are based on the total weight of the order when packed for shipping, and are calculated in US pounds.
• Our web services company is Visible Sites.  You will see this name on your credit card statement.
• Shipping Weight:  The weight of the product when packaged for shipping.  This is not the same as the weight of the product(s) due to the necessary addition of packaging.  Minimum UPS shipping cost is calculated at 1 lb., and is a factor beyond our control.
• Products Shipped From Our Suppliers:  Most products are sent from our warehouse in Texas, but some perishable products are shipped directly from suppliers.  Products shipped from suppliers will have the product cost, taxes (if applicable), and shipping added together as one total price.
• If your order contains items that are shipped by a supplier, they will arrive separately from items we stock at our warehouse, and may arrive via a different shipper.
• We use UPS Ground shipping.
• We do not ship to PO Boxes or FPO/APO addresses.  UPS Ground is not available to Alaska or Hawaii.
• At the time you finalize your order, our shopping cart connects to the server at the UPS to retrieve the information necessary to calculate shipping and handling for your order. If the UPS server is busy and cannot supply the necessary information to our shopping cart program, we will contact the customer with the correct shipping and handling information before the order is processed and shipped.  No orders will be shipped without shipping/handling charges being calculated (except for products shipped from a supplier, which has this pre-calculated into the price quoted).
• Damaged Packages or Items:  All products are properly packaged and in good condition when they leave our warehouse.  All items purchased from CookPerfect.Com are made pursuant to a shipment contract.  This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (UPS).  If you receive a shipment with a damaged box or containing damaged items, please retain the package and call UPS to file a claim for reimbursement.
• Packages returned To CookPerfect.Com By UPS:  Packages returned to CookPerfect.Com by UPS as undeliverable due to incorrect address, insufficient address, correct consignee not at delivery address, rejected by doorman or other persons at delivery address, or for any other reason, shall receive a credit to their card or Paypal account for the order total minus the shipping/handling charges initially paid by CookPerfect.Com, and minus the return fee charged to CookPerfect.Com by UPS.
• Sales Tax:  Sales tax of 6.75% will be charged for the purchase of non-food items sold to TX residents.